Shipping and Returns

Free shipping is applicable in the following instances:
  • The Netherlands: orders above €75
  • Belgium: orders above €75
  • Germany: orders above €75
  • Rest of the world: orders above €150
Carbon neutral shipping
All the CO2 that is emitted during the shipping process of our products is fully compensated. We work with an organization called The Green Branch, who carefully calculate our CO2 impact of shipments and then compensate this by planting trees in South America. Here you can find our compensation certificate.

Costs and delivery times

If you are located in the Netherlands and your order value is less than €75, the delivery cost is €4.99. For other countries, different delivery costs will apply to different countries. These will be provided at the checkout. After you placed your order, you will get an email with your track & trace number and estimated delivery times. These delivery times can be from 1 to 14 days, depending on the country. All Iron Roots products are shipped from The Netherlands and worldwide shipping is available.

Return products

Do you wish to return a product? We’re sad to hear that. But we want to make the process as easy as possible for you. You can return them here in our return portal. If there’s anything unclear, please contact us.

Any product(s) can be returned and exchanged within 14 days after your order had arrived at your address. If you would like to exchange a product, just return it to us and then place a new order on our website.

Please note that the product(s) have to be in the same condition as we have provided them to you, otherwise we will not be able to accept the product(s). We will not be held responsible for lost or delayed packages. After we have received the goods and checked them, we will repay you the amount we owe you within 30 days. Return costs will be borne by you, and we will deduct them from the amount that we owe you.