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Privacy Policy


We do all that we can to keep the data that you share with us for ourselves. If you order a product at our webshop, we’ll make sure that no one else gets to see your information, and if you browse through our site, we’ll keep the cookies for ourselves. In this document, we’ll explain what data we collect, what we do with it, and how you can change your preferences.

This privacy policy has been lastly modified on September 21, 2018.

 

Data

There are two ways that we can collect data from you: direct and indirect. Direct data comes from yourself, for example signing up to our newsletter. Indirect data comes for example from your viewing behaviour on our website.

We may collect the following information about you:
  • Your email, if you leave it with us.
  • Your name, address and telephone number, if you order something.
  • Purchases made by you.
  • Your browsing behaviour (cookies).
  • Browsing preferences on our website.
Cookies
What are these cookies?

Chocolate chip cookies are our favourite. But sadly, these are not available on our webshop. Like most websites, Iron Roots uses digital cookies to collect some information. Cookies are small parts of data that get anonymously collected when you browse a website. With that data, our site can ‘remember’ if you were on the website and what you did on the website. They are essential for us to run a smooth website and help you get a better and faster shopping experience.

What information do we use?

The cookies we use track information about your actions on our website. This can include the pages viewed, products purchased and your journey through the website. This data is anonymous and will never contain personal information like your name, address, telephone number or anything related.

The two types of cookies that may be used are: session cookies, which are deleted after each visit. They are needed if you for example place an item in your basket and then want to check out. Not allowing them might mean you can’t purchase products. The other type is persistent cookies. They for example allow us to display you previously viewed products.

For more information about how cookies work, please visit www.allaboutcookies.org.

Who manages the cookie jar?

All the cookies that are stored on your device are either made by us, or by our webshop partner Shopify.

We then use these cookies for example to work with Google Analytics to see what you and other customers like about the site and what we can do to make it better.

Can I turn them off?

While we don’t recommend you do that, because of the issues that might occur with for example checking your basket for previous selected products, you can turn them off in your browser. Every system has its own way of shutting cookies down. Here are the most used systems:

For Microsoft Internet Explorer:

Choose the menu 'Tools' then 'Internet Options'
Click on the 'Privacy' tab
Select 'Advanced'
Choose the appropriate settings

For Google Chrome:

Choose 'Settings' and click on 'Advanced'
Under 'Privacy and Security' click 'Content Settings'
Click 'Cookies'
Choose the appropriate settings

For Safari:

Choose 'Preferences' then 'Privacy'
Click on 'Block All Cookies'

For Mozilla Firefox:

Click on the menu icon then select 'Options'
Click on the icon 'Privacy & Security'
Find the menu 'Cookie' and select the relevant options

For Opera 6.0 and further:

Choose the menu icon and select 'Settings'
Click on 'Privacy & Security'
Choose the appropriate settings

Why we need data

We need you data to provide goods and services to you; to manage any account(s) you hold with us; for analysis, insight and research purposes - to better understand your needs and ensure we are giving you what you want; to identify and contact competition winners; to enable us to manage customer service interactions with you.

How long do we keep data?

We only keep your data as long as it is necessary. This means that if you for example unsubscribe to our email list, or delete your account, we will delete this information from our database. You have the right to ask us which data we hold from you, and we will be accountable to tell you the truth.