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FAQ


How long does shipping take?

This will depend on the country you’re buying the product from. Estimated shipping dates will appear when checking out in our webshop.

Where is my track & trace number?

If applicable, your track & trace number will be in the confirmation email after you’ve placed an order with us.

How can I return a product?

If you’d like to return your product, make sure that the product is in the same condition as when we have shipped it to you. Through the link here you can find the steps that’s needed to return the product. We know it’s already shitty enough that the product doesn’t suit you, so we try to make it as easy as possible for you!

Can I smoke your hemp products?

You would not be the first or last to ask this question. You can try to smoke them, but we would not recommend that and we’re also not responsible for headaches or any other injuries that come from doing that 😉.

Where are the clothes made?

This depends on what products you bought! Each factory we work with has their own speciality, and since we aim for the best quality, there’s different places for each product. Look over at our story page for all the stories and origins of the products.

What can I do with my tag?

That’s a great question! I don’t know about you, but we like to read books. A great application for them is to use them as a bookmark in your favourite book.

What can I do with the awesome packaging?

Ehh, we heard that cats like these kinds of packaging?

Who made my clothes?

That depends on what product you have! We are in close contact with all the factories where our products are made and the skilled people that are responsible for the making of the products. To find out more, look at our story page.

How do I know if others brands are doing good for the planet?

You can ask them the same questions we ask ourselves: do you know where the products are being made and which companies are involved in making them?

Who is behind this?

Iron Roots was founded by three friends in 2017. You can learn more about our story here.